POSITION SUMMARY
Under direct supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking
ESSENTIAL FUNCTIONS
- Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups.
- Ability to interpret operation manuals to determine root cause of tool failures.
- Provides documentation of preventative maintenance, down time, issues and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers system.
- Perform preventive maintenance with little supervision.
- Ordering, expedition and notifying customers or management when replacement of product is necessary.
- Diagnoses mechanical, hardware, software and systems failures using service maintenance checklist and protocols.
- Comply with Finesse training for proper maintenance of parts usage and transactions.