SUMMARY:

The HRSC Advisor is responsible to provide effective
efficient and professional HR advice guidance and support through the shared services environment utilizing knowledge base and case management tools to assist customers with their human resource inquiries and transactions.

REQUIRED QUALIFICATIONS:

High School Diploma required

Work requires a minimum of one year of experience in Human Resources or a similar role in a customer focused environment where administrative and organizational skills were used on a regular basis. An Associates or Bachelors degree may substitute for experience requirements.

A working knowledge of Windows Microsoft Word Excel PowerPoint and the Internet. Human Resources knowledge and call center experience strongly preferred.

Must be able to process material of a sensitive and confidential nature.

Ability to navigate through multiple computer applications and databases.

Ability to communicate effectively.

Ability to multi-task in a high-volume setting.

Ability to maintain a positive attitude with a focus on the employee experience.

PRIMARY DUTIES AND RESPONSIBILITIES:

Answer all incoming inquiries in line with the agreed service level standards and ensure that accurate and concise information is provided and captured in the Case Management System to allow for monitoring of case volume SLAs KPIs and knowledge base accuracy.

Leverage existing business processes and technology and look for ways to continuously improve by identifying and suggesting ways to enhance service levels and work more effectively.

Coach customers on utilization of HR related self-service systems and knowledge base tools.

Responsible for transactional administrative and process activities in line with agreed service level standards.

Assists with maintaining employee files.

Perform other duties as assigned.

BENEFITS:

For qualifying positions we offer:

Competitive pay and paid time off

Medical coverage

Dental coverage

Vision coverage

401K match

Education Assistance and Reimbursement

Wellness programs and more!

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: Corporate Headquarters - Providence RI

Work Type: Full Time

Shift: 1

Union: Non-Union